#14: Lessons in Sustaining your Customer Base #1 – You Need People to Serve Them!
I have learned and gained key insights that I share with my clients in building an exceptional customer service experience and getting loyal customers and creating raving fans. It’s pretty basic understanding that a lot of us talk about and subscribe to – creating raving fans and keeping customers happy and loyal… But the truth is many companies fall short. In this episode, I’m highlighting a real customer service experience lesson. This is a series that I am starting today that I will talk about examples of customer service — outstanding examples, some not so great and some fails! I’ll be sharing all of the different principles that I have used to serve in my career and in my business here in this series.